FAQ

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Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

Frequently Asked Questions (FAQ) for enDraw

1. What is enDraw?

Answer:
enDraw is a versatile design and prototyping platform that empowers users to create stunning designs, interactive prototypes, and professional visuals with ease. From social media posts and business cards to advanced app wireframes, enDraw offers tools and templates for every creative need.

2. Is enDraw free to use?

Answer:
enDraw offers a free plan with access to basic tools and templates. For more advanced features, high-quality exports, and extended libraries, users can choose from our premium subscription plans.

3. What can I design using enDraw?

Answer:
With enDraw, you can create:

  • Social media posts and ads.

  • Business cards, logos, and branding materials.

  • Marketing assets like flyers, posters, and brochures.

  • Invitations, greeting cards, and calendars.

  • Interactive prototypes for web and mobile apps.

  • Documents like resumes, presentations, and reports.

  • Packaging designs, product labels, and more.

4. What file formats does enDraw support for exports?

Answer:
You can export your designs in popular formats, including:

  • PNG

  • JPG

  • PDF

  • SVG (for vector-based designs in premium plans).

5. Can I use enDraw for team collaboration?

Answer:
Yes! enDraw’s Pro and Team plans allow users to share projects, collaborate in real-time, and manage shared design folders seamlessly.

6. Does enDraw provide stock photos and graphics?

Answer:
Yes, enDraw offers a vast library of stock images, icons, and illustrations. Free users have access to a limited collection, while premium subscribers can unlock the full library.

7. Can I cancel my subscription anytime?

Answer:
Yes, you can cancel your subscription anytime through your account settings. Upon cancellation, you’ll retain access to the free plan features after your current billing cycle ends.

8. How secure is my data on enDraw?

Answer:
We prioritize your data security with encryption and secure storage practices. However, we recommend safeguarding your account credentials and using strong passwords.

9. Does enDraw support custom dimensions for designs?

Answer:
Absolutely! You can set custom dimensions for your designs to fit specific project requirements.

10. Is enDraw suitable for beginners?

Answer:
Yes, enDraw is designed to be user-friendly, making it ideal for beginners while offering advanced features for professionals.

11. How does enDraw’s AI assist in designing?

Answer:
Our AI tools provide smart design suggestions, recommend layouts and colors, and automate repetitive tasks like resizing and formatting, saving you time and effort.

12. What support options does enDraw provide?

Answer:

  • Free Plan: Email support.

  • Pro and Team Plans: Priority support.

  • We also provide tutorials, guides, and an extensive help center for self-service assistance.

13. Does enDraw offer a trial period for premium plans?

Answer:
Yes, new users can enjoy a 7-day free trial of premium features to explore the platform’s full capabilities.

14. Can I create animated designs on enDraw?

Answer:
Yes, enDraw supports basic animations for social media posts and presentations. Premium users can access advanced animation tools.

15. How can I restore a deleted project?

Answer:
Deleted projects are stored in the trash folder for up to 30 days. You can restore them during this period from the “Trash” section in your dashboard.

16. What is the difference between free and premium plans?

Answer:

  • Free Plan: Limited templates, tools, and basic export quality.

  • Premium Plans: Access to the full library of templates, advanced tools, high-quality exports, collaboration features, and cloud storage.

17. Can I use enDraw offline?

Answer:
Currently, enDraw is a web-based platform and requires an internet connection. Offline functionality is under consideration for future updates.

18. Is there a limit to how many projects I can create?

Answer:

  • Free Plan: Up to 2 active projects.

  • Premium Plans: Unlimited projects with cloud storage.

19. How can I contact enDraw support?

Answer:
You can reach our support team through:

20. Can I use enDraw designs for commercial purposes?

Answer:
Yes, premium plan subscribers can use their designs for commercial purposes without restrictions. Free plan users must check licensing terms for any stock assets used.

If you have more questions, feel free to reach out to our support team!